FAQs

How do I pay?

All payments are paid online via credit card or bank transfer, billed annually. We offer a 30-day no-risk, free trial.

Do you offer technical support?

Yes, you can reach us during normal business hours, Monday to Friday. If you're a Pro subscriber we guarantee a response within 1 business day.

Is there training available?

We offer training via webinar, but if more help is required we're happy to help!

Do you integrate directly with 1-call centers?

Yes, we have direct integrations with local 1-call centers but you're still required to input a locate ticket through their systems online, the only difference is you'll use your EasyLocates assigned email address for the "contact email." You'll still get emails to your normal email address regarding that locate, but in addition it will also get sent to our system for easy processing and management through your dashboard.

How many customers use EasyLocates?

We have over 60 customers including municipalities and construction-related companies, including customers like the Region of Peel, City of London, City of Barrie and The Forestry Division of Ottawa, among others. We have processed well over 300,000 locates to date.

How does the free trial work?

We offer a 30-day risk-free free trial. Simply sign up using the free trial button above, we'll then send you an email with login information and instructions on how to get started. We recommend that you have a locate ready to create via your 1-call center so you can see the magic of EasyLocates. No credit card is required for the free trial. After your 30-day trial we will follow up with you to see if you'd like to continue working with us!